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Get the latest updates on every move Team RCB makes, straight from the Community Manager.

Getting the Facts Straight

Yes, I am finally here. Being the community manager feels great. Alright, now that we know each other, let me get to work (I have been neck-deep into it since yesterday). Here is what I have been busy with:

  • There were a lot of complaints about the MGM prizes being redeemed but not received.

  • The major issue here was pin pointing the problem rather than finding a solution. I had a lot of lists at my disposal, such as:

  1. List of fans for which the goodies were already dispatched (92)

  2. List of fans who had recruited 25 or more fans, and also clicked on ‘Redeem’ (220)

  3. List of MGM winners over 4 phases as declared on this blog (102)

Now the three lists were of course related, with logic stating that List A would be a subset of List C and List C would be a subset of List B. Confusing? Welcome to the world of a Community Manager. Here is a representation:
royal challengers

  • List A: Prizes Dispatched

  • List B: Eligible Winners

  • List C: Announced Winners

Which means that logically:

  • 10 (C – A) people have been winners but the prizes haven’t been sent out. BAD! It could be because we haven’t received your mailing addresses and other details. So PLEASE get back to us soon so that you can redeem your prizes

  • 220 – 92 = 128 people are those who have clicked on redeem but their prizes haven’t yet been sent out. This could be either due to pending verification, or due to something on our side.

You need not lose sweat over it; this is where we come in. Bear with us, and as usual, all queries would be resolved.

UPDATE: It seems that there was some data loss in our servers which caused all the problems. All the 220 people who are eligible for rewards would receive an email from Nidhi by the end of the day, and the entire system would be up and running efficiently in no time.

In the meantime, let’s collectively blame the hamsters:

royal challengers

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Latest comments

Oh yea, Hamsters were used to run a small dynamo to generate electricity to power a night lamp in the earlier days. Now may be because the hamsters running the RCB servers have gone on 'strike' for the low recognition they get, we have this problem! :P

I hope that is what Ankit was trying to tell!

KunJan on 31 May 2010, 09:51 PM
so ankit@rcb and I are having an argument about the use of hamsters in this post. did anyone get the hamster reference??
nidhi@RCB on 29 May 2010, 05:04 AM
Hey Ankit Mate welcome to the chaos :-) N u r tryin to get the chaos straight ouuta the way on day one :) Way to go !!!
Aak on 28 May 2010, 08:04 AM
Hey finally! On board the RCB wagon :)
disha-shetty on 28 May 2010, 06:49 AM
Congrats Ankit
Avakash on 28 May 2010, 06:23 AM
Well said promentheus.. I agree completely with ur comment.. Even I won a runner up in first phase, never dropped a single mail or comment except my mail with address..
rakesh-katti on 28 May 2010, 06:20 AM
whoah welcome ankit....and straight back to action eh :) enjoy :D
PrinceDravid on 28 May 2010, 05:33 AM
Welcome Ankit !
jackky on 28 May 2010, 05:19 AM
@prometheus: well said! i've faced a few of these situations during IPL ;-)
@others: this post reminded me of my horrifying days of CAT preparation :)
radiosandeep on 28 May 2010, 05:03 AM
@Mahesh Sorry for the Math Class. But had to do all that to find out the issue.

@Prometheus and @KunJan Thanks guys!

@rakesh glad to be here
ankit@RCB on 28 May 2010, 04:39 AM
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Dipen is in-charge of Royal Challengers Bangalore community. It’s his job to live, sleep and breathe RCB! In his free-time, he watches more cricket.


He, along with the fab members of the Fan Advisory Board, plot new schemes to engage with fans and trouble shoot their problems.


Feel free to write to him on community@royalchallengers.com.