Have a problem? Email us.
I spent a good part of yesterday sitting alone wondering, why are fans people STILL upset? And then it struck me.
"Discover Durban with RCB" - two fundamental issues. (1) We allowed people to "disagree" and it brought out the dark side of the community. (2) We did a good job making sure who applied, but we didn't think far enough to who can vote.
We never intended this to be a VOTE-FOR-ME contest. We didn't give you the tools to vote (usually we allow you to import all of your contacts and send them an email). We didn't do this for the Royal Send Off either - fans didn't have links to their apps and couldn't specifically ask for votes. We don't want a community of people who never come back, we want a community of passionate RCB Fans. (see point #2 below).
(1)You'll notice as of yesterday morning, we have disabled "Disagree" and have hidden all the comments.
(2)A more detailed blogpost is coming up which outlines the "new and refreshed" criteria to win. Because, we HAVE noticed those messages going out saying: "simply clicked on Facebook Connect, it's so easy, and give me a vote".
One more note
I understand a lot of you had reservations and had noticed these 2 problems before the community managers did. You have access to our email addresses - firstname.lastname@example.org and email@example.com - *some* of you have access to our phones & social networks. I prefer you contact us on our RCB email addresses, but if things get bad, by all means let us know! Not in the Fan Club, not in the discussion forum, but somewhere you know we will reply ASAP. Please email us about any other problems you think are severe enough to highlight.
Any complaints about bugs / pages not working / forgotten passwords should NOT go to us, but to firstname.lastname@example.org - this will ensure a quicker reply.
He, along with the fab members of the Fan Advisory Board, plot new schemes to engage with fans and trouble shoot their problems.
Feel free to write to him on email@example.com.